Key features
- one-click remote support session launch from the browser
- screen-sharing for troubleshooting or demos
- remote access to another computer through the browser
- free plan for basic support scenarios
- part of the wider Zoho Assist remote support platform
What Zoho Assist does
Zoho Assist is a remote support and remote access tool that runs from your browser. It lets you start a screen-sharing session with a customer, teammate, or your own other device without first installing a separate desktop client, which makes it useful for quick, one-off support calls initiated straight from the extension icon.
Zoho Assist free vs paid
The extension gives you a free way to start basic remote support and screen-sharing sessions. Zoho's paid Assist plans build on this with features aimed at support teams and IT departments, such as unattended access to more devices and multi-technician management, so the free tier suits occasional or single-user use best.
Is Zoho Assist safe?
As a remote-support extension, Zoho Assist needs permission to interact with your browser tabs and establish a connection for screen sharing or remote control, which is inherent to how any remote-access tool works. Only start or accept a session with someone you trust, since remote access grants real control over the shared screen.